Running Workshop Customer Service Excellence

Mengapa Customer anda tidak kembali lagi? Sebuah survey menunjukkan penyebabnya adalah: 1% karena meninggal dunia, 3% Pindah rumah, 5% Dipengaruhi teman, 9% pindah ke kompetitor, 14% Tidak puas dgn Product/Service dan 68% karena sikap & perilaku karyawan perusahaan. Untuk anda para Frontliner, Customer Service, Sales & Marketing yg ingin meningkatkan kualitas pelayanan Customer semakin Excellence, ikuti The Best One Day Training: "CUSTOMER SERVICE EXCELLENCE"  Selasa, 24 Juli 2018 pk.08.30 sd 16.30 Wib Hotel Twin Plaza, Slipi – Jakarta Barat   Biaya Pendaftaran : Rp. 1.450.000 / orang   Termasuk: Lunch & 2xCoffee Break, Makalah, Sertifikat & Souvenir  Dapatkan Discount khusus sebesar Rp. 250.000,- Untuk pelunasan seminggu sebelumnya. *Daftar 4 Gratis 1   Bagaimana menjadi seorang Frontliner  yg professional. Teknik menggali, memahami & memenuhi kebutuhan Customer. Communications Skills, Active Listening & Telephony Skills. Body Language, Kesan Pertama, Penampilan, Sikap Positif dan Etika. EQ: Kecerdasan Emosional utk melayani Customer dgn Sepenuh Hati. Menguasai 10 Teknik "Close The Sales" utk meningkatkan penjualan. Handling Complaint: Menghadapi Customer yg Marah, Sulit, Agresif Customer Relationship Management & Customer Loyalty.   Materi pelatihan: 1.Pengembangan Diri      Self Motivation, Yes I Can Attitude & Never Give Up, Positive Attitude, Communication Skill, Emotional Intelligence. 2.Memahami Customer     Understanding Customer Behaviour, Understanding Customer Needs, Understanding Customer Buying Process 3.Berinteraksi & Berkomunikasi dengan Customer     First Impression, Greeting, Approach The Customer, Communicate with Customer: Communication Process, Verbal /     Non-verbal, Active Listening. 4.Ketrampilan Komunikasi via Telephony      Customer Interaction by Phone & WA Messenger 5.Menyampaikan Solusi & Negosiasi     Product Knowledge, Features, Advantages and Benefits, Demonstration & Trial 6.Mengatasi Keberatan Customer     Listen Carefully , Agree with them, Separate the Objection, Propose a Solution, Answer the Objection, Confirm your answer 7.Closing Techniques     Affordable close, Alternative close, Assumptive close, Balance-Sheet close , Best-Time close, Bonus close, Demonstration close, Emotion close, IQ close. 8.Meningkatkan Nilai Transaksi Offering Alternatives, Add On , Up-Selling , Cross Selling 9.Mengatasi Komplain dann Menjaga Hubungan Baik dgn Customer Handling Cmmplaint & Customer Retention Management    By: Haryo Ardito – Professional Service Excellence Trainer, Seorang Professional Trainer & Public Speaker sukses, dgn pengalaman 17 tahun di Sales & Distribution, dikenal sebagai DieHard Motivator dan kini sbg Professional   Trainer hadir dgn materi CUSTOMER SERVICE EXCELLENCE yg diciptakan khusus utk para FRONTLINER. Telah memberikan pelatihan kpd ratusan ribu orang dari ratusan perusahaan spt: Indosat, LG Electronics, Samsung Electronics, Oriflame, Natasha Skin Clinic Center, Bank Indonesia, Bank BII, Asuransi Central Asia, Krama Yudha Tiga Berlian, Astra, MPM Honda Motor, Mitra Guru Indonesia, TelkomSIgma, Electronic City, RCTI, Trans-TV, Djarum Foundation, Pertamina, Indofood, Askrindo dan ratusan lainnya.   Informasi - Pendaftaran YENNY - Seminarku.com Taman permata Indah 2 blok D.11 Jakarta Utara M : 0811-1010-825  WA : 0878-8177-8797  Email yenny@seminarku.com   Biaya  ditransfer ke rekening : BCA cab. Taman Permata Indah No. Acc 763-028-7892 An. YENNY   Judul Pelatihan Bulan Trainer Investasi HRD & GA Sistem Pengelolaan Kendaraan Dinas (Berbasis Ms.Excel VBA 2007/2010) 25 AGST  Fajar Wijayako   Rp 2,700,000 Setting KPI with Balance Scorecard 14-15 AGST  Sunawan, S.Pt.,M.Si        (Cak Sun)   Rp 3,000,000 Workshop Pemahaman TKDN 1-2 AGST  DR. Ir. Antarikso Abdulrahman, MBA, CPIM    Rp 3,450,000 Hukum Ketenagakerjaan & Hubungan Industrial di Indonesia 20-21 AGST  Basani Situmorang, SH, Mhum   Rp 3,450,000 Legal Officer Perusahaan 29 AGST  Dwi Saryanto   Rp 1,650,000 Struktur Skala Upah menurut Permenaker no.1/2017 21 AGST  Sunawan, S.Pt.,M.Si        (Cak Sun)   Rp 1,500,000 Development HR for Beginner 23 AGST  Sunawan, S.Pt.,M.Si        (Cak Sun)   Rp 1,500,000 Expanded DISC Assessment 08 AGST  Sunawan, S.Pt.,M.Si        (Cak Sun)   Rp 1,500,000 HRD for Non HRD 24 AGST Daniel Saputro, MM.,MBA.  Rp 1,900,000 LEADERSHIP Management Skills for Supervisor 16-17 AGST Carlina A. Patuwo  Rp 3,500,000 SALES MARKETING Negotiation Skills for Sales People 15 AGST Arman Bhariadi  Rp 1,650,000 Jurus Cepat Memahami Marketing Strategy (for Non Marketing People) 07 AGST Daniel Saputro, MM.,MBA.  Rp 1,900,000 Creative Selling Skills - Cara Kreatif Meningkatkan Penjualan 08 AGST Haryo Ardito  Rp 1,450,000 Marketing for Non Marketing 23 AGST Daniel Saputro, MM.,MBA.  Rp 1,900,000 ADMINISTRATIVE & MANAGEMENT Filing System 23 AGST Carlina A. Patuwo  Rp 3,250,000 Business Correspondence Skills 15 AGST Carlina A. Patuwo  Rp 1,650,000 Jurus Cepat Menguasai Strategic Management 02 AGST Daniel Saputro, MM.,MBA.  Rp 1,900,000 FINANCE Jurus Cepat Membaca Laporan keuangan 07 AGST Daniel Saputro, MM.,MBA.  Rp 1,900,000 Tax for Non Tax People 14 AGST Daniel Saputro, MM.,MBA.  Rp 1,900,000 Finance for Non Finance 29 AGST Daniel Saputro, MM.,MBA.  Rp 1,900,000 SERTIFIKASI Certified Global Professional in Human Resource Management (CGPHRM) 20-21 AGST  Team Trainer   Rp 5,000,000 Certified Talent Management Professional 20-21 AGST  Team Trainer   Rp 4,650,000 Sertifikasi Praktisi Hubungan Industrial 28-29 AGST  Team Trainer   Rp 4,450,000 Teknik Penyusunan Pengupahan Plus Sertifikasi Profesi - Workshop Pengupahan Terlengkap di Indonesia 27-28 AGST  Team Trainer   Rp 4,450,000 Certified Professional In Learning and Performance 8-9 AGST  Team Trainer   Rp 5,550,000 Certified Recruitment and Selection Professional (CRSP) 7-8 AGST  Team Trainer   Rp 4,450,000 Workshop Organization Development Certification Program 23-24 AGST  Team Trainer   Rp 4,450,000   Seminarku - Seminar, Training Taman Permata Indah 2 blok D 11, Pejagalan Penjaringan Jakarta Utara Jakarta Utara - 14450 Indonesia 08111010825 If you don't want these emails anymore, you can unsubscribe here. 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